Support
How to use Rectify, how seats and plans work, and what to do when something isn't behaving. If the answer isn't here, email us and a person will reply.
Getting started
Your first project, your first snag, and getting the team on board.
Logging your first snag
What a snag is made of, who owns it, and how they are progressed.
The snag lifecycle
The four statuses a snag moves through, from Open to Closed, what each one means, who can move it, and how to send it back.
Roles and permissions
The three roles in Rectify, what each one can do, and who holds the billing.
Due date extension requests
How an assignee asks for more time on a snag, who approves it, and what happens to the due date.
Working without signal, and Site Mode
What Rectify shows when there's no signal, and how Site Mode lets you keep logging snags and responses on your phone, then upload them when you're back online.
Plans, seats & billing
Upgrading, buying seats, changing billing period and invoices.
Changing your plan
How the plans differ, who can change yours, and how to move between Free, Team and Pro on the web.
Adding more seats
What to do when you run out of seats, who can do it, and exactly what you get charged.
Assignee limit reached
Why Rectify says you've reached your plan's assignee limit, who counts towards the five on the free plan, and how to make room or get more.
The Personal plan
What the Personal plan is for, what it includes, and how it differs from the plans for businesses.
Snag email
The email you get when a snag is assigned to you, and replying to it.
Nothing matches
Try a different search, or email support@rectifyapp.co and tell us what you were looking for. A person will reply.
Still stuck?
Tell us what you were doing and what happened instead. Screenshots help.
support@rectifyapp.co