Adding more seats

If Rectify has told you there are no seats left, someone needs to add one before the next person can be added to the team. This is how, and what it costs.

Who can do this

Only the Account Owner. Seats cost money, so adding one is restricted to the person who holds billing for the account. If that is not you, you will not find the option. Send whoever owns the account to this page instead.

Adding the seats

Seats are managed on the web at web.rectifyapp.co, not in the iOS app:

1. Sign in as the Account Owner, with the same account you use in the app.
2. On the Billing page, find Seats. It shows how many you have bought and how many are in use.
3. Enter the number of seats you need and choose Change seats.
4. Stripe shows what you will be charged. Confirm it there.

The new seats are available straight away. You do not need to wait for a billing cycle to turn over, and nobody needs to reinstall anything.

What you get charged

Two things happen, and it helps to keep them separate:

1. Today, you are charged a pro-rated amount for the new seat, covering only the part of your current billing period that is left to run.
2. From your next bill onward, the seat appears at its full price like any other.

The pro-rated figure is worked out to the day, so adding a seat the day before you renew costs very little, and adding one just after you renew costs close to the full period.

On monthly billing

Say you are on Team at £3 per seat per month and you add one seat with 10 days left of a 30-day period:

• Today: £3 × (10 ÷ 30) = £1.00
• Next bill: the seat joins the others at the full £3

On annual billing

The same rule applies, but the period is a year rather than a month, so the pro-rated amount is much larger. This catches people out.

On Team billed annually at £32.40 per seat per year, adding one seat with about eight months left to run:

• Today: roughly £32.40 × (8 ÷ 12) = about £21.60
• Next bill: the seat renews with everyone else at £32.40

The annual rate is already 10% below twelve months at the monthly price, so a seat added part-way through the year is pro-rated against that discounted figure. There is no separate discount to apply on top.

Reducing seats

You can reduce seats the same way, under Seats on the Billing page. You cannot go below the number of people in your organisation, so remove anyone you no longer need first.

A reduction takes effect straight away. The unused part of the current period for each seat you remove becomes a credit on your account, and it comes off your next bills. It is not refunded as money.

If it does not work

A few things worth checking before getting in touch:

• You are signed in as the Account Owner, not another team member
• The payment card on the account is still valid and has not expired
• You are on a paid plan. The Free plan is a single user and has no seats to add. Adding a second person means moving to Team or Pro first: see Changing your plan
• You are on Team or Pro. Personal has no seats: it is one price for you and one other person in your household, and that limit is fixed. Needing more people than that means running work as a business, which is what Team and Pro are for: see The Personal plan

If none of that explains it, tell us what you were trying to do and what happened instead, and include the email address on the account.