Changing your plan

Rectify has three plans for businesses. Free is for one person. Team and Pro are paid, for organisations with more than one person running the work. This page covers how they differ, who can change your plan, and how.

There is also Personal, for homeowners snagging their own home, which works differently: it is bought in the app through the App Store, not on the web, so nothing on this page applies to it. The Personal plan covers it.

The plan is changed on the web, at web.rectifyapp.co, not in the iOS app.

How the plans differ

• Free has one seat, which is yours. It allows up to five assignees, and lower limits on projects, snags and photo storage.
• Team and Pro are charged per seat, monthly or annually. A seat is one member of your organisation, counting the owner. Both allow as many assignees as you need. Pro raises the limits on projects, snags and storage further than Team.

Assignees never take a seat and are never billed, on any plan. The figures for each plan are in our pricing, and What costs a seat covers exactly what you pay for.

Who can change the plan

Only the organisation’s owner. Anyone else who signs in to the web app can see the plan, but is told “Only the organisation’s owner can change its plan.” If that’s you, send the owner this page.

Moving from Free to Team or Pro

1. Go to web.rectifyapp.co and sign in with the same account you use in the app.
2. You land on Billing for your organisation. If you belong to more than one, switch to the one you own.
3. Under Choose a plan, pick monthly or annual billing.
4. Under How many seats?, enter how many members you need, counting yourself. You can buy spare seats now for people you haven’t invited yet.
5. Each plan shows the total for that many seats. Choose Subscribe to Team or Subscribe to Pro.
6. You’re taken to Stripe to pay. Once payment has gone through, the new plan applies to your organisation, in the app as well.

Changing a paid plan

Once you’re subscribed, the same Billing page lets the owner change three things, each on its own:

• Change plan: switch between Team and Pro.
• Billing interval: switch between monthly and annual billing.
• Seats: change how many seats you pay for. You can’t go below the number of members you already have.

Each change takes you to Stripe, which shows what you’ll be charged before you confirm. Adding more seats explains how a change part way through a billing period is worked out.

Card details and invoices are under Manage billing, on Stripe’s own pages.

Going back to Free

There’s no direct switch from a paid plan to Free. You cancel the subscription under Manage billing, and when it ends your organisation is paused. Nothing is deleted, but members other than you are suspended, and assignees can’t sign in.

From there you can subscribe again, or move to the free plan in the app. If your organisation is over the free plan’s limits, you’ll need to remove enough to fit first. The billing page shows what’s over under What happens if I cancel? before you go to Stripe.

If something isn’t right

If the plan in the app doesn’t match what you paid for, or a payment hasn’t gone through, email us with the email address on the account, and we’ll look into it.