Terms

Rectify is operated by Rectify Labs Ltd, trading as Rectify Labs, registered in England and Wales under company number 17418931, registered office Chandlers Yard, 24 Upper High Street, Worthing, BN11 1DL. These terms are the agreement between us and whoever is using Rectify: the organisation, for a business workspace, or you personally, for a home one. Using the app means accepting them.

The app itself is licensed to you under Apple's standard licence for apps from the App Store. These terms cover the service the app gives you access to.

Business and home workspaces

When you set up a workspace, you say whether it is for your business or for your own home. The answer decides which plans you can have, and which parts of these terms apply to you. Where a section applies to only one kind, it says so.

Business workspaces

A business workspace, on the Free, Team or Pro plan, is for businesses, including sole traders, using Rectify in their work. By choosing business you confirm you are acting for purposes related to your trade or profession, and that you have authority to accept these terms for your organisation.

Because of that, the consumer rules do not apply to a business workspace. There is no 14 day cooling off period and no statutory right to cancel a subscription part way through a period. If you are not acting for business purposes, choose home instead.

Home workspaces

A home workspace, on the Free or Personal plan, is for your own home: snagging a new build or a renovation you live in or are having done for yourself. You are using it as a consumer, so you have the rights consumer law gives you, and nothing in these terms takes them away or limits them.

What the service does, and what it does not

Rectify records defects. It lets you photograph and describe a snag, assign it to someone, track it from open through to closed, and keep the record of who said what and when.

It does not inspect anything. Rectify does not find defects, does not check that a snag has genuinely been fixed, and is not a survey, an inspection, a certificate or professional advice of any kind. The judgement stays yours. Nothing in the app discharges an obligation you owe to a client, a contractor or a building control body.

If you are snagging your own home, assigning a snag to your developer, builder or a trade in Rectify is not the same as reporting it to them formally. Your developer or warranty provider will have its own way of reporting defects, often with deadlines, and Rectify does not replace it. Report defects the way they ask you to as well.

We aim to keep the service available, but we do not promise it will be uninterrupted or fault free. We may change how features work, and we may withdraw a feature. If a change removes something you are paying for, you can cancel and stop paying at the end of your current period.

Accounts, roles and keeping them secure

Everyone gets their own sign-in. You are responsible for what happens under yours, so keep the password to yourself and tell us promptly if you think it has been compromised.

There are three roles, and they are not equivalent:

• The Account Owner holds billing. Only they can change the plan or, in a business workspace, the number of seats. In a home workspace, they are the one who subscribes to Personal, with their Apple account.
• Members work across the workspace's projects. In a business workspace, members occupy seats, and seats are what you pay for. A home workspace on Personal has one other member besides the Account Owner, which is part of its price and is not a seat.
• Assignees see only the snags assigned to them, and can respond to those. They do not occupy a seat, so adding one costs you nothing.

Plans and payment

Plans and prices are on the pricing section of our homepage, and those figures form part of these terms. There is no free trial of any plan. The Free plan is free permanently and needs no card. Nothing converts into a paid plan on its own, and we will never start charging you because a period elapsed. Moving to a paid plan is always something the Account Owner does deliberately.

Team and Pro, for business workspaces

Charging is per seat, per month, and a member occupies a seat, so a Team organisation that has bought four seats pays for four and may hold four members. Assignees are free on every plan and occupy no seat.

Team and Pro are paid directly to us through Stripe, on the billing site we send you to, not through the App Store. Apple is not the merchant for them, no charge passes through Apple, and Apple's refund terms do not apply to anything you pay us. We are not currently registered for VAT, so no VAT is added to the price.

Annual billing is charged once, up front, for twelve months at 10% off the monthly rate. It is a discount for paying up front, not a trial, and it does not change what the service does. The discount is a percentage rather than a free month because a seat added part way through a period is pro-rated by time, and a discount counted in months has no clear answer for what the part-period costs.

Seats are bought, not counted after the fact, so the Account Owner buys them before the people arrive. Add a seat mid-period and you pay a pro-rated amount covering the part of the period still to run, worked out to the day, and then the full price from your next bill onward.

Reducing seats takes effect straight away. The unused part of the period for each seat you remove is credited to your account and taken off your next bills. It is not refunded as money. Seats cannot be reduced below the number of people currently in your organisation, so you will need to remove the people first.

Personal, for home workspaces

Personal is one price for the Account Owner and one other person in their household, and that limit is fixed. It is bought in the Rectify app as an App Store subscription, monthly or annually, at the prices shown in our pricing.

Apple sells the subscription: it takes the payment and renews it. The subscription renews automatically at the end of each period, at the price then current, until you cancel it. To stop the next renewal, cancel it in your Apple account at least 24 hours before the period ends. If we raise the price, Apple tells you before the new price applies, and you can cancel before it does.

Cancellation and refunds

Business workspaces

You can cancel at any time from the billing site. Cancelling stops the next renewal. Your plan then runs to the end of the period you have already paid for, and nothing is deleted before that.

Payments already made are not refunded, including the unused part of a period and an annual payment cancelled part way through the year. This is what being a business customer means here, and it is the reason the price is what it is. If something has gone genuinely wrong, tell us at support@rectifyapp.co. We would rather hear about it than not.

Home workspaces

You can cancel Personal at any time in your Apple account, under Subscriptions. Cancelling stops the next renewal, and your plan runs to the end of the period you have already paid for. Nothing is deleted before that.

Refunds are requested from Apple, under Apple's terms, because Apple took the payment and we cannot refund an App Store purchase ourselves. That includes the right you have as a consumer to cancel within 14 days of buying. If something has gone genuinely wrong, tell us at support@rectifyapp.co as well, and we will help.

Closing your account is not the same as cancelling

Cancelling leaves the workspace running to the end of the period you have paid for. Deleting your account deletes the workspace you own there and then, so you give up the rest of the period you have already paid for.

• In a business workspace, deleting your account ends the subscription at the same time, and the rest of the period is not refunded.
• In a home workspace, deleting your account does not cancel an App Store subscription, because only you can cancel that. It goes on renewing until you cancel it in your Apple account, so cancel it first.

If you only want the billing to stop, cancel and leave the account alone.

What happens if payment stops

If a subscription lapses, because a payment fails or because it was cancelled and the period ran out, the workspace is frozen rather than emptied. Nobody is removed, no project is deleted, and nothing you have put in is destroyed because a card expired. What stops is the work: while a workspace is over the limits of the Free plan, its members and assignees cannot carry on using it.

The Account Owner keeps working so they can put it right, either by paying again, or by bringing the workspace down within the Free plan's limits and continuing on the Free plan. Choosing the second is giving up the paid plan, so the seats and the tier you had are released.

Paying again brings assignees straight back. Members the lapse suspended are let back in by the Account Owner, one at a time, in the app.

Your content

Your photos, notes and project data stay yours. We claim no ownership of them.

You grant us the licence we need to run the service, which means storing your content, backing it up, and showing it to the people in your workspace and the assignees you share a snag with. That licence exists for no other purpose. We do not use your content to market anything, we do not sell it, and we do not train anything on it.

You are responsible for what you put in. That includes having the right to photograph the property and, where a photograph shows a person, taking it for a purpose they would expect. How we handle personal data is set out in our privacy notice.

When an account closes, its content is deleted straight away rather than on a schedule, and it cannot be brought back. If you are an Account Owner, closing your account closes the workspace with it, because a workspace cannot carry on without its owner and there is no way to hand one over. That takes every project, snag, comment and photo in it, and everyone else's access to it, including the other person in a home workspace. Export anything you or the others want to keep before you close it.

If you are not an Account Owner, closing your account does not remove the work you did in someone else's workspace. The snags you raised and the comments and photos you added are that workspace's records and stay with it, with your name cleared from them. Ask the workspace's owner, or us for a home workspace, if you want them removed as well.

Acceptable use

Do not use Rectify to:

• break the law, or infringe someone else's rights;
• store content that is unlawful, harassing or defamatory;
• record personal data you have no lawful basis for holding, including photographs of people taken for a purpose they would not expect;
• attack the service, probe it for weaknesses without our written agreement, or work around the limits of your plan;
• resell access, or share one sign-in between several people.

We can suspend an account that breaches this section. Where the breach is not serious we will tell you first and give you a chance to fix it.

Liability

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit.

Business workspaces

Subject to that:

• We are not liable for loss of profit, loss of business, loss of contracts, loss of goodwill, or for any indirect or consequential loss, however it arises.
• We are not liable for the cost of remedial work, for a defect that was not recorded, or for a decision taken on the strength of what the app does or does not show. The app records what people put in it.
• Our total liability to you for everything arising under this agreement in any twelve month period is limited to the amount you paid us in the twelve months before the claim arose. If you are on the Free plan, that amount is nil, and our liability is limited to £100.

Home workspaces

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking them or of our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it was obvious it would happen, or if, when you started using Rectify, both of us knew it might happen.

A home workspace is for your own home and private use. If you use it for business, we are not liable to you for loss of profit, loss of business, business interruption or loss of business opportunity.

Rectify records what you and others put in it and does not check the work, so we are not responsible for a defect that was never recorded, or for the quality of work your developer, builder or trades carry out.

This does not affect your statutory rights.

Whichever kind of workspace you have, keep your own copy of anything you cannot afford to lose. We keep backups for our own operational purposes and they are not a substitute for your records.

Ending this agreement

You can stop using Rectify at any time by cancelling and closing your account. We can end this agreement by giving you 30 days' notice, and immediately if you breach it seriously or fail to pay.

If we end it without cause, then in a business workspace we will refund the unused part of anything you have paid in advance. In a home workspace we cannot refund an App Store payment ourselves, so instead we will keep your workspace running until the end of the period you have already paid for.

Changes to these terms

We may change these terms. If a change materially affects you, we will email account holders at least 30 days before it takes effect, and you can cancel before it does if you do not accept it. The date at the bottom of this page always says when they last changed.

General

You may not transfer your rights under this agreement without our consent. We may transfer ours to a company that takes over our business, on the same terms. If a court finds part of these terms unenforceable, the rest stands. Nobody other than you and us has any right to enforce them. Our failure to enforce something is not a waiver of it.

Governing law

These terms are governed by the law of England and Wales. For a business workspace, the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

For a home workspace, you can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there, and the mandatory consumer law of where you live still applies to you.

Contact

support@rectifyapp.co, or by post to Rectify Labs Ltd, Chandlers Yard, 24 Upper High Street, Worthing, BN11 1DL.