Assignee limit reached

If you tapped Invite on the Assignees tab, or tried to invite someone new from a snag’s assignee picker, and Rectify showed “Assignee limit reached (5 of 5)”, your organisation is on the free plan and already has five assignees. Occasionally the same limit shows up as an error instead: “This organisation has reached its plan’s assignee limit, so nobody new can be added.” Both mean the same thing, and this page covers what counts, how to make room, and what to do if you need more than five.

What the limit is

• Free includes up to 5 assignees.
• Team, Pro and Personal have no limit on assignees.

On every plan, assignees are free. They never take a seat and are never billed, however many you have. The limit on Free is about how many people you can bring in, not about cost. What costs a seat covers what you do pay for.

Who counts

Everyone on the Assignees tab under Settings → People counts towards the five, including people you’ve invited who haven’t accepted yet. Those show an Invited badge. An invitation counts from the moment it’s sent, because the person can already be assigned snags and reply to them by email before they set up an account.

These don’t count:

• Members. People on the Members tab, including you, aren’t assignees, even when a snag is assigned to them.
• Someone already in the organisation. An existing assignee or member never counts twice. Assigning an existing assignee to another snag is always allowed, even at the limit, so pick them from the list in the assignee picker as usual.

Making room

Removing an assignee you no longer need frees a place straight away. The owner or any member can do it:

1. Go to Settings → People and choose Assignees.
2. Swipe left on the person and tap Remove.
3. Confirm.

Removing someone also unassigns them from all their snags and takes away their access to them. The confirmation tells you how many snags they’re on before you go ahead. The snags themselves stay where they are, with only that person taken off them, so you can hand them to someone else.

This works the same for an invitation that hasn’t been accepted: removing it frees the place.

Needing more than five

That’s what Team and Pro are for: both have unlimited assignees, still free. You can compare the plans on our pricing.

Only the organisation’s owner can change the plan. If you’re a member, the limit prompt says “Ask your organisation’s owner if you need more.” Pass it on to them, or send them this page.

The plan is changed on the web rather than in the app. Changing your plan covers how.

If your workspace is paused

When a Team or Pro subscription lapses, the workspace is paused and held to the free plan’s limits, including five assignees. Nobody is removed, so a paused workspace can sit above five, but it can’t invite anyone new until it’s back under. While it’s paused, assignees can’t see their snags.

To carry on without paying, the owner can choose Resume on Free on the Workspace Paused screen. That screen lists everything that’s over the free plan, assignees included, and resuming needs every row back within the limit. For assignees, that means removing people until there are five or fewer, as above. The other way back is to renew the subscription, which keeps your assignees unlimited.