Due date extension requests

A snag can have a due date, and only the organisation running the work can change it. If you’ve been assigned a snag and need more time, you don’t move the date yourself: you ask for a new one, and the owner or a member approves or declines it.

Who can ask

An assignee can ask for an extension on a snag assigned to them, as long as:

• the snag has a due date to move,
• it isn’t resolved yet, since once the work is done there’s nothing to extend, and
• there isn’t already a request waiting on it. A snag can only have one at a time.

The owner and members never need to ask. They change the due date directly by editing the snag, including on snags assigned to them.

Asking for more time

1. Open the snag, tap the ⋯ menu and choose Request Extension.
2. Check the Current Due Date at the top, then pick a New Due Date. It starts a week after the current one.
3. Optionally, say why under Reason. Whoever decides will see it.
4. Tap Send Request.

The due date doesn’t change yet. It only moves once your request is approved.

What everyone sees

While a request is waiting, the snag shows an Extension Requested panel to everyone who can see the snag. It shows the date asked for, the current due date, who asked, and the reason if there is one. The request also appears in the snag’s Updates.

• The owner and members see Approve and Decline buttons on the panel.
• Assignees on the snag see Withdraw Request instead. Any assignee on the snag can withdraw it, not only the person who asked, so someone who needs to correct the date can withdraw it and send a new one.

A withdrawn request is removed from the snag, and nobody needs to decide on it.

Approving or declining

Approve moves the snag’s due date to the date asked for, straight away. Decline leaves the due date as it was.

Either way, the decision is added to the snag’s Updates, for example “Approved moving the due date to 24 Oct 2026”, with who made it and when. Assignees on the snag are emailed the decision, unless they’ve switched off Updates on My Snags. That’s in the app under Settings: tap your name, then Notifications. Push notifications follow each person’s own settings on the same screen.

Once a request has been decided, an assignee can send another if they need to.

If a request is declined, the due date stands. Add a response to the snag if it would help to talk it through.

What a request doesn’t do

• It doesn’t pause the due date. While a request is waiting, the snag still goes overdue on its current date.
• It doesn’t change anything else on the snag. Status, assignees and everything else stay as they are.